Contact
We aim to acknowledge support requests within three business days
Prefer email? Reach us at support@vidbreak.com
Answers you can get right now
Most questions have a written answer already. These are faster than waiting on a reply.
- Pricing FAQ
How credits are calculated, what happens if a balance runs short, whether credits expire.
- Credits reference
The full charging model, plus what insufficient-credit and task-already-running mean.
- Results and retention
How long generated results are kept, and when source media is deleted.
- Supported sources
Which links and uploads can be analyzed, and what counts as authorized.
- Refund policy
What is refundable, and how to ask for one.
If an analysis went wrong
Include these and the reply can usually resolve it in one round instead of three:
- The link to the result, or the run it belongs to
- The range you selected, and which outputs you enabled
- What you expected to see, and what appeared instead
- Roughly when it happened
What support cannot do
Source media is deleted 24 hours after processing finishes and cannot be recovered after that point; saved writing may still exist. Support cannot grant rights to footage, dialogue or characters you do not own.