We aim to acknowledge support requests within three business days
Prefer email? Reach us at support@vidbreak.com
Most questions have a written answer already. These are faster than waiting on a reply.
How credits are calculated, what happens if a balance runs short, whether credits expire.
The full charging model, plus what insufficient-credit and task-already-running mean.
How long generated results are kept, and when source media is deleted.
Which links and uploads can be analyzed, and what counts as authorized.
What is refundable, and how to ask for one.
Include these and the reply can usually resolve it in one round instead of three:
Source media is deleted 24 hours after processing finishes and cannot be recovered after that point; saved writing may still exist. Support cannot grant rights to footage, dialogue or characters you do not own.