How refunds work for VidBreak one-time credit-pack purchases
2026/10/20
Last updated: October 20, 2026
VidBreak currently sells one-time credit packs. There is no recurring subscription or automatic renewal. The price and number of credits are displayed before checkout.
Email support@vidbreak.com if:
Include the email used at checkout, the payment provider shown on your receipt (Waffo or Creem), the order or receipt identifier, purchase date, and a short explanation. Do not send a full card number or government ID.
Refund requests are reviewed case by case. Requests for an unused credit pack should be submitted within 14 days of purchase. Credits already consumed for completed or substantially processed analysis are normally non-refundable, except when required by law or when a verified service failure justifies a refund.
Duplicate charges, unauthorized transactions, missing credit delivery, and confirmed billing errors will be investigated regardless of ordinary usage rules. This policy does not limit mandatory consumer rights.
Approved refunds are submitted through the provider that processed the original purchase: Waffo for Waffo orders and Creem for Creem orders. Refunds are returned through that provider to the original payment method, subject to its procedures and payment-method availability. Waffo and Creem each act as Merchant of Record for purchases made through them and may also issue refunds or take other action under their buyer terms, fraud controls, chargeback-prevention duties, or applicable law.
We aim to acknowledge support requests within three business days. Approval or submission does not mean the funds have already arrived. The time for funds to appear depends on the original payment provider, the payment network, and your financial institution. Currency-conversion differences and bank processing times are outside VidBreak's control.
Please contact us before opening a payment dispute so we can investigate and, where appropriate, issue a refund. This does not restrict any right you have to dispute an unauthorized or incorrect charge.
Refund requests: support@vidbreak.com